Through a 2014 Innovation Grant the World Bank developed the beta-version of a software platform known as Ntxuva that provides visualizations and statistics from citizen provided information about urban services.
To overcome entry barriers for often marginalized and under-served periurban populations, Ntxuva will manage information from both designated citizen-monitors and spontaneous crowd sourced reports.
The platform is designed to collect information from citizens via SMS, mobile app, and Web Portal; a voice interface in local languages is foreseen to enhance access by less educated, poorer populations.
Ntxuva will be piloted in early 2015. Reports tailored to stakeholder needs and preferences will be provided to municipal service managers and governing officials, to firms providing SWM services, and to citizens and civil society organizations. Scale-up and roll-out are planned for 2015-16.
All service related information is publicly available through an Open Data API compliant with Open311 – a widely known standard for citizen reporting used in more than 60 US and European cities.
Ntxuva is based on existent Open Source solutions (Mark-a-Spot, a Drupal distribution for Open311 as well as VoIP Drupal for SMS integration) and its source code is publicly available via Github. The project also promotes engagement among the local software development/innovation community including firms, universities, and independent hackers/programmers.